Failed Appointment Availability Check
# support
e
does anyone have any experience connecting VAPI with go high level I have everything set up and for some reason when it's running the tool call to view appointment availability it refuses to return any appointments, it is set up properly and go high-level. The calendar idea is set up. All of the tools are selected and for some reason I'm still getting this issue
v
Thank you for sharing the details. To help narrow down the issue, could you confirm if the time range (start and end date/time) and timezone parameters are being set correctly when you run the appointment availability check in VAPI? Incorrect or missing values for these fields can cause the tool to return no available slots, even if everything else is set up properly. Let me know what values you are using for these parameters. Source: - [GoHighLevel Integration Documentation](https://docs.vapi.ai/tools/go-high-level)
e
The timezone is accuarte on both my Vapi assistant and the ghl calendar What do you mean when you reference "the the issue, could you confirm if the time range (start and end date/time)"
c
Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.
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