Hey everyone! 👋
Newbie here working on an outreach market research voice agent, and I'm hitting some critical roadblocks that have me nearly ready to throw in the towel.
Would be incredibly grateful for any 1:1 guidance - I'm clearly missing something fundamental here.
PROBLEM #1: Premature Node Transitions
My agent keeps jumping between conversation nodes way too early, skipping crucial follow-ups:
Node 1 (0:24-1:15): ✅ WORKS PERFECTLY - captures all 6 follow-up questions
BUT THEN (1:22): Drops premature closing language: "Thank you for sharing that insight. I appreciate your time today"
User confusion (1:27): "That's it?" (they're rightfully confused by the wrap-up)
Node 2 (1:34): Gets basic YES answer, then IMMEDIATELY jumps to Node 3 ❌
Result: Skips ALL Node 2 follow-ups AND Node 3 follow-ups
PROBLEM #2: End Call Death Loop
Agent gets trapped repeating the same closing phrase 4+ times:
1:57-2:30: Stuck saying "Perfect. That gives me a good picture" on repeat
Call doesn't actually end
User frustration peaks: "You are stuck. What the f** is going on?"
Has anyone dealt with similar node transition logic issues or call termination loops?
I feel like I'm missing something obvious about conversation flow management.
Any insights, resources, or willingness to hop on a quick call would be a lifesaver!
Thanks in advance! 🙏