Problem with a call, no response from bot, no erro...
# support
m
Hello, could you please let me know what has happened with this particular call: d2d09411-17dc-4576-90fd-6e0dadba70ab I have analyzed logs and I don't see any issues while bot stopped responding and eventually customer ended the call.
v
Thank you for providing the call ID and context. To help narrow down the cause, could you please check the call log for call ID
d2d09411-17dc-4576-90fd-6e0dadba70ab
and let me know what the "endedReason" field shows (if any)? This detail can help identify if the issue was due to configuration, silence timeout, or another specific reason. If you need help locating this, you can find it in the call logs section of your Vapi dashboard ([docs reference](https://docs.vapi.ai/calls/call-ended-reason)). Source: - [Vapi Call Ended Reasons Documentation](https://docs.vapi.ai/calls/call-ended-reason)
c
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
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