Hi Vapi Support, I attempted to verify my identity on my Vapi account, but after uploading my documents, the screen stayed stuck on "Verifying Your Identity..." for over 9 minutes. After refreshing, it prompted me to start the verification again, as if the previous attempt failed. I tried logging in via incognito and different browsers with no success. I need access to my account to add a payment method and enable PAYG, but I'm currently locked out due to the broken verification loop. Could you please assist with completing or resetting my verification?

To resolve your account verification issue and regain access to add credits, please email [support@vapi.ai](support@vapi.ai) with a detailed description of your problem. This is the recommended way to get prompt, hands-on assistance for account access issues. For urgent matters, you can also join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel for real-time help. According to the documentation, the support team will respond promptly to help you complete or reset your verification process ([source](https://docs.vapi.ai/support)). Source: - [Support Options Vapi Documentation](https://docs.vapi.ai/support)

Hi, can you send your account email address.

3boogiebando@gmail.com

Hi, now you can login