Thanks for sharing a great solution 🙏 As you men...
# general-english
k
Thanks for sharing a great solution 🙏 As you mentioned, I added
end-of-call-report
in server messages section. And then I created a new tool "end_call_tool" and set up its description as "Please call this tool at the end of the conversation when the agent says something like "Goodbye", "Talk to you later", or "Thanks for calling" to finish the conversation.". But, the agent does not call this tool every time it ends a call. The tool is calling sometimes, not every time. I am not sure why this happens. Could you help me with this issue?
2 Views