Call ended reason
# supportt
Tomas
08/08/2025, 9:18 PMI am getting trouble with call ended reason. Do you know what is going on?
https://cdn.discordapp.com/attachments/1403487650052309012/1403487650345779210/image.png?ex=6897bb3b&is=689669bb&hm=2fe0f3cef39bc8699ca62ac538f1aea8bd9049982c20cf9841edc5c6a5fffbc4&
Tomas
08/08/2025, 9:57 PM89f449e8-75b2-4700-a7d0-fd5ee7850eb8
Tomas
08/08/2025, 9:57 PM0d81c542-ee38-4c75-a2b9-a415240677d2
Tomas
08/08/2025, 9:58 PMde7e7a95-fd6f-4835-adcd-446303aa50a0
Tomas
08/08/2025, 9:58 PMb9c641ff-91bb-451b-b9a6-30c36125c794
Tomas
08/08/2025, 9:58 PMccd4ce36-e7e3-4b28-b12e-fc13cd2af27c
Tomas
08/08/2025, 9:58 PM66549d84-e7dd-43bb-9ed8-4f291f0acb89
Tomas
08/08/2025, 9:58 PMAll this are the calls id
Tomas
08/08/2025, 9:59 PM@Kings_big💫
k
Kings_big💫
08/08/2025, 9:59 PMTo help track down this issue, could you share one or two:
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
t
Tomas
08/08/2025, 10:04 PM89f449e8-75b2-4700-a7d0-fd5ee7850eb8.
Tomas
08/08/2025, 10:05 PMTime: 2025-08-08T14:00:00-07:00. Pacific Time
Tomas
08/08/2025, 10:06 PMWhat response you expected to get? Assistant calling to the phone number
Tomas
08/08/2025, 10:06 PMWhat response you actually got instead: Costumer Busy (Not calling)
Tomas
08/08/2025, 10:06 PM@Kings_big💫
Tomas
08/08/2025, 10:08 PMTwilio phone provider
k
Kings_big💫
08/08/2025, 10:10 PMThank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..
t
Tomas
08/08/2025, 11:09 PMPlease 🙏
t
Tomas
08/09/2025, 2:50 PM@Kings_big💫 why can it be that? So what do you recommend me to do?
Tomas
08/09/2025, 2:51 PMI have also this problem with another account
Tomas
08/09/2025, 2:51 PMwhich the provider is zadarma
Tomas
08/09/2025, 2:57 PMplease need to solve it
Tomas
08/09/2025, 8:34 PM@Vapi @User
c
Chiranjeet Mishra
08/10/2025, 6:33 AMCan you try another telephony provider
t
Tomas
08/10/2025, 3:04 PMBut i tried with Twilio and Zadarma.
Tomas
08/10/2025, 3:05 PMboth going on the same
Tomas
08/10/2025, 3:05 PManything else to try?
Tomas
08/10/2025, 3:05 PM@Vapi @User
Tomas
08/10/2025, 7:25 PM@Kings_big💫
Tomas
08/11/2025, 4:00 PM🙏