identification process - does not work!!!
# supportg
gerald94
08/09/2025, 3:05 PMDear VAPI Team,
I kindly ask for your assistance. The newly created account for my client is currently not usable because the identity verification process is not working.
We are located in Austria. During the identification process, the procedure gets stuck. Despite multiple attempts, we have been unable to complete it successfully.
To verify the issue, I also created an account for myself – with the same result: The identification process stalls, even though both the ID and photo uploads are marked as successfully completed by the system. After that step, nothing happens – even after waiting more than 30 minutes and longer! In my screenshot you will find my trial account not the account from my customer.
https://cdn.discordapp.com/attachments/1403756053891383356/1403756054369538239/image.png?ex=6898b533&is=689763b3&hm=ca9d4e8925f2501cc6846eda559555d70b43f1ab01307f3aeb5e21ade489d916&
gerald94
08/09/2025, 3:38 PM@Kings_big💫 I have noticed that you made some modifications to another account. Would it be possible to do the same for my customer's account? It would be great if I could share the customer account with you privately, rather than publicly
c
Chiranjeet Mishra
08/11/2025, 5:38 PMHey, could you share your VAPI email address? Our team needs it to look into this and get back to you with an update.
g
gerald94
08/12/2025, 5:50 PMfuchs@stiftadmont.at
k
Kings_big💫
08/13/2025, 10:17 PMFixed
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