Cannot receive signup confirmation email
# support
u
I'm trying to sign up with company email but I cannot find confirmation mail from any inboxes(including junk inbox). Can someone help me how to solve this issue? email: kim.minwoo@kt.com Thanks
c
We have sent a magic link to your email. Please use that link to access your account and let us know if it expires or if you encounter any issues.
u
Thanks for your support but I still couldn't get magic link. Could you please guide another way to create account without magic link?
c
Your account has been created and you need to attempt to sign in. If you encounter veriff and are unable to complete it, please let us know
u
I appreciate for your support. but I cannot sign in with account. I think the password was not correct. So I tried to reset password but it seems like password reset mail is also blocked for some reseaon. I'm sorry to bother you but can you help with this?
c
No worries, we have sent a password reset link to your email
u
I'm sorry but it seems like password reset link mail was also blocked. Is there any other way to reset password?
I checked with our company’s email department, and they confirmed that no emails have been sent from updates@email.vapi.ai. Could you please check if the email was successfully sent?
c
Hi, can you please check once i have send you Magic link.
u
Hello Praveen, I didn't get Magic link yet. Thanks for your support.
Would it be possible to send the Magic link for kim.minwoo@kt.com account to my another email address(kims3939@gmail.com)?
c
We won't be able to send the magic link of one account to another email address. Do you happen to have a Vapi account under that Gmail address you provided?
u
I am currently using Vapi with my Gmail account. However, according to our company’s finance department, expense processing is only possible if the account is created with our corporate email address. Therefore, I would greatly appreciate it if you could provide guidance on how I can log in using the account created with kim.minwoo@kt.com.
c
Here is something you can try: Invite your company email to your gmail's org and add your company account as an admin. Even if you don't receive the invite email, you will still have the gmail org associated with your company email. All you have to do is log in with your company email. Let us know if this works for you
u
Thanks for your support. I created gmail account using my company email and created vapi account wiht it.
c
Glad we could assist you! Let us know if you encounter any issues
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