Quick suggestion. The auto-reply email that goes out when a customer emails support should come from support, not support+noreply -- my instinct (and probably others) is to reply with additional details as I discover them. Happened to notice that I was replying into the void. https://cdn.discordapp.com/attachments/1211484481848873020/1405211447125872641/image.png?ex=689e00a4&is=689caf24&hm=c6b100f8f00ad143fac597f3ab109b16a8affe193d20823d772989e2b944a3b9&