Vapi Charge Issue
# support
m
why am i being charged on vapi for elevenlabs eventhough i'm using my own credentials with a valid subscribed elevenlabs account
c
If you're being charged by Vapi for 11Labs services while using your credentials and subscription, please ensure that you have properly set up your 11Labs API integration with Vapi. Follow these steps: 1. Obtain an ElevenLabs API subscription. Ensure your subscription is active from the [ElevenLabs pricing page](https://docs.vapi.ai/customization/custom-voices/elevenlabs). 2. Retrieve your API key. This can be done from the 'Profile + Keys' section on the ElevenLabs website. 3. Enter your API key in Vapi. Go to the Vapi Provider Key section and input your ElevenLabs API key under the ElevenLabs section. Once saved, your voice library will sync automatically. If these steps are followed correctly, Vapi should recognize your ElevenLabs subscription and not charge you. Let me know if you need more help.
2 Views