2 Calls stuck in que - please delete ASAP thank yo...
# supportj
Joe B
08/14/2025, 6:41 PM6f689618-2076-4834-9368-410ea970de59
k
Kings_big💫
08/14/2025, 8:17 PMTo help track down this issue, could you share one or two:
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
j
Joe B
08/25/2025, 11:46 PMSorry just saw this, been bugging support email with no response.
I was able to delete it but main issue is that all phone numbers do not work. I call them and it says to call support
Joe B
08/25/2025, 11:46 PMIt says Concurrency limit has been hit - so i'm assuming even with the deleting campaign, the calls are still stuck.
Joe B
08/25/2025, 11:47 PMwhen - I don't know.
what response? I don't know. I just ran a campaign and it got stuck on 2 calls on circle of death forever. then it gave me th e concurrency limit has been hit
Joe B
08/25/2025, 11:48 PMi was able to delete campaign through API link or whatever it is, but looks like that didn't work
Joe B
08/25/2025, 11:55 PMi'd like to know what caused that. it was only 15 numbers and the template was clean.
I was going to roll this out to my clients but this issue is very concerning. also the support email has been gone unanswered for over a week pretty much - should I only open discord tickets moving forward?
Joe B
08/27/2025, 4:55 PMquestion - can vapi retrieve information from any CRM as long as API is available, or only the 3 listed? salesforce, hubspot,
c
Chiranjeet Mishra
08/27/2025, 7:35 PMHi BlackPimple,
For deleting calls stuck in the queue, there isn't a direct method available through the usual user interface. Instead, I recommend checking the call logs to identify any specific errors or call end reasons that might give further insights. You can access the call logs through the [Vapi Dashboard](https://dashboard.vapi.ai/calls).
If you encounter specific ended reasons like
database-errorsilence-timed-outj
Joe B
08/27/2025, 10:58 PMI don't know what call ID's are, i deleted teh campaign
Joe B
08/27/2025, 10:58 PMI mentioned above "It says Concurrency limit has been hit - so i'm assuming even with the deleting campaign, the calls are still stuck."
How can I get the call ID's if the campaign is deleted? You guys told me to delete the campaign
c
Chiranjeet Mishra
08/29/2025, 10:35 PMCould you please provide your org id? We will check the concurrency value to see if the calls are still in the queue
j
Joe B
09/03/2025, 8:22 PM/close
c
Chiranjeet Mishra
09/05/2025, 5:44 PMchecking if this is resolved/solved for you?
j
Joe B
09/18/2025, 7:31 PMNo
Joe B
09/18/2025, 7:32 PMI pretty much gave up TBH.
Joe B
09/18/2025, 7:32 PMI tried again today... i dont understand what's causing it to get stuck on certain calls.
https://cdn.discordapp.com/attachments/1405622475458347078/1418318851581677779/image.png?ex=68cdafdd&is=68cc5e5d&hm=0ca8c9bc03bf06a8122357bef6726109504c970b2b0f72db7fdb81d09f75642f&
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Chiranjeet Mishra
09/22/2025, 7:25 PMCan you please send the call ids for the stuck ones in the screenshot?
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