Having an issue with nova 2 multi only recognizing...
# supportj
juli2kapo
08/14/2025, 11:03 PMCall Id: 600ea341-ad11-42bc-8569-06ad2bde2de0
In general on the call
I expected the spanish and portuguese audio to be recognized
Only english was understood
juli2kapo
08/15/2025, 3:21 PM@Vapi Support Bot
c
Chiranjeet Mishra
08/17/2025, 11:34 AMHello,
Sorry for the inconvenience and thanks for reporting this to us. Rest assured we are here to ask a few questions to further assist you.
Can you confirm if the call settings were configured to support multiple languages (Spanish and Portuguese), or was it set to English-only recognition?
j
juli2kapo
08/18/2025, 1:41 AMIt was configured to multi yeah
c
Chiranjeet Mishra
08/20/2025, 6:56 AMUsually our multi setting is compatible with Spanish-English combination, but it looks like the multi option was not selected for this assistant:
Copy code
"name": "HOTELESEXTERNOESPAÑOL",
"transcriber": {
"provider": "deepgram",
"model": "nova-2",
"keywords": [],
"language": "en",
"smartFormat": false,j
juli2kapo
08/20/2025, 4:38 PMThe assistant itself was not the one with the problem, the issue happens when the call is done in squads, the assistant has the language set to multi but the squad only listens to english
The assistant having the language to en was due to some testing I was doing
juli2kapo
08/20/2025, 5:30 PMMore specifically, when I create a new squad with only the HOTELESEXTERNOESPAÑOL bot, it recognizes other languages correctly, but when I add a connection to another assistant, the transcriber breaks
juli2kapo
08/20/2025, 6:06 PMAnd when trying to create the squad via API it doesn't seem to recognize possible transfers, and when patching via API it loses all the previous content, acting as a PUT instead of PATCH
c
Chiranjeet Mishra
08/22/2025, 3:48 PMCould you provide a call Id where the languages are detected correctly with the one bot?
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