I am trying to look at the Call cost but it is all showing $0.00 even for calls more more than a minute, we'd like to know the fraction of the cost for calls not exact a munute, for example is 1 min and 30 seconds consider 2 minutes or 1 minute?

Hi Sheila, To investigate the issue of call costs showing as $0.00, make sure that the pricing details are correctly configured in your settings. For calls with durations not exactly equal to a full minute, typically providers round up to the nearest minute; hence a call lasting 1 minute and 30 seconds would generally be considered as 2 minutes. If the cost details still appear incorrect, you may want to check if there's a discrepancy in how the call durations are being logged or how your billing settings are configured. You can view the cost breakdown by accessing the call logs and clicking on the pie chart for specific call IDs. For any further adjustments or checks, please ensure your integration settings align with your chosen telephony provider fees and our Vapi service costs. If inconsistencies persist, verifying with your admin or billing department on this can also clarify if there's a reporting issue or service misconfiguration.