Assistant Not Used for Inbound Calls – Default AI ...
# support
d
Hello, I have a published assistant (ID: 6e04e305-d727-4bf9-9fb0-c414eedc1aad) assigned to a free Vapi phone number. In the dashboard, the assistant is correctly assigned, and testing the assistant within Vapi works as expected. However, when integrating on my website and passing both the correct assistantId and phone number id, inbound calls result in a default AI call instead of my configured assistant. Steps taken: Verified assistantId and phone number id are correct and match between the dashboard and website integration. No squadId or workflowId is set. The phone number is a free Vapi number, not from an external provider. Changes have been saved and published in the dashboard. The issue persists despite all correct configuration. Can you help investigate why inbound calls are not routed to my specific assistant? Thank you.
c
Could you please provide a call id and also a screenshot of the phone number section with the assistant assigned?
d
The issue was in the supabase table, I fixed it
c
Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue