Constant Twilio Connection Failed
# support
p
Hi team, I'm constantly having a Twilio Connection Failed on my calls, any help on this? Trying to do my call from API request
c
Hello, We are really sorry for the inconvenience. Can you give a Caller ID if you have one?
p
Sure
This is a call log
Sorry
f0ce5c8a-4563-4c47-ace3-a6bbeca9519c
Call ID
There are some times that VAPI can call and there are other times that VAPI cannot call
What could be happening?
Hello?
c
Thanks for providing the call Id. We will review the logs and get back to you with an update
p
Thanks !
c
We are still looking into it. We will get back to you shortly
In our logs, we are seeing the call timeout before Twilio was able to connect. Here is the log:
Copy code
šŸ”µ 22:18:30:003 Call `f0ce5c8a-4563-4c47-ace3-a6bbeca9519c` Waited 300s But Transport Never Connected.
Please check with Twilio logs to see what the issue is on their side.
p
There is no mayor information
as you can see, 3 POST request
hello?
c
Hi Phanteon, For issues with constant Twilio connection failures, please check these possible reasons from [Vapi's Call Ended Reasons](https://docs.vapi.ai/calls/call-ended-reason): 1. Twilio Connection Errors: - `twilio-failed-to-connect-call`: This indicates Twilio failed to establish a connection. - `twilio-reported-customer-misdialed`: An invalid or incomplete number was dialed. - Verify your Twilio configurations to ensure all settings are correct. 2. General Connectivity Problems: - Check for any network issues or configuration problems on your end that might interfere with the connection. - Ensure that the call provider configurations are set correctly in your system. If you've recently made changes to your call routing or configurations, double-check that all are correctly set up and consider testing the calls with different settings if possible.
p
I already made all the necessary adjustments on Twilio
As you can see, what Twilio says is that the call fail, no more reason for it is explained
c
Hey there, we reviewed the details of your request and brought this to our team's attention. We will be getting back to you as soon as we can. Thank you for your continued patience!
p
Thanks!
c
If you would like, we can try deleting your Twilio phone number on the backend and you could re-add it to your account to see if it imports successfully
p
Ok perfect
let me know please when it is done
c
Just to confirm, the number is +50321366705 correct?
p
Yes
Still getting errors
c
The number has been removed on our side. Please try re-importing it and let us know if you have any issues