Dear VAPI Support Team, I hope this message finds you well. We are currently preparing to scale our operations using VAPI’s platform and have recently secured a client contract that will require approximately 8,000 minutes of outbound calls per month. Given this projected usage volume, we would like to explore the possibility of adjusting the hosting cost from the current rate of $0.05/min to $0.03/min. This adjustment would enable us to maintain competitive pricing for our clients while committing to consistent, high-volume usage on your platform. We believe this arrangement could be mutually beneficial, as it ensures steady platform utilization on our side while fostering a long-term business relationship with VAPI. Please let us know if this request can be accommodated, or if there are specific terms, minimum commitments, or prepayment options we should consider to make this possible. We look forward to your response and are happy to provide any further details on our projected call patterns and usage requirements.

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team