Here is the call ID - 824f8e5d-4e20-46c9-8036-d5de7418fba3 It is capturing the name and email address in accurately

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To improve the transcriber performance, use these methods: - switch from nova-3 to nova-2. it is usually better for conversational speech - add custom keywords and vocabulary: you'll want to add some car manufacturer names and the words for phonetic spelling names and emails - enable

smartFormat

- lower the

confidenceThreshold

to 0.2 After you make these changes, run a couple test calls and see if you notice any improvement in performance