[URGENT] - Calls are getting failed with an error ...
# support
y
I'm facing some issues when making outbound calls, adding the call ids and screenshot of the error msg displayed in the dashboard.
cb23839b-ce98-4a55-b939-2e97431a5a4b
a11592b8-b5bd-4613-a1d0-7ffa7fa8b749
d62a1a19-9d21-4428-91d7-72efaddd1fc6
Please help me fix this issue https://cdn.discordapp.com/attachments/1406893354741923930/1406893355069345812/image.png?ex=68a41f0a&is=68a2cd8a&hm=5fb82859c05592050751ad49d87c6772581f684f2291a21c815eb71971078fa6&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
l
Hello @Yash Are you connecting this with vapi ai directly or you are using an automation tools for this
y
I'm simply trying to make an Outbound call from Vapi's Dashboard directly, no automation tool
The same is happening when I'm making calls via api
l
Uhmm... Can we connect if i can help you resolve the issue?
y
I'm on a call right now, can you please take a look at the call ids I shared?
l
Okay
y
I can connect now @Lufem
l
send me the link\
y
l
Okay
c
We reviewed the logs, or at least what was left of them, and found that the calls look like they don't even start. Could you please share the request payload you are using to initiate these calls if they aren't being started via the dashboard?