Veriff asking for government ID again
# supportz
zerocloud343
08/18/2025, 2:48 PMI logged in, provided my ID and selfie which was accepted, but as soon as I tried to log in again, it asked for verification again. I provided it again, but the same thing happened. It has become an endless loop, where I cannot login. Can this be fixed please so I can access my account
My email: cbsdjfhbcvfdxcz@outlook.com
c
Chiranjeet Mishra
08/19/2025, 4:50 PMHi, is this the correct email address? As I cannot find any account with this email address.
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zerocloud343
08/19/2025, 5:29 PMHi, I just checked my email for Vapi, and it was my other email: brocklesnar8259@gmail.com
zerocloud343
08/19/2025, 5:29 PMMy mistake
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Chiranjeet Mishra
08/20/2025, 3:47 PMstill I can't find any account with this email id too.
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zerocloud343
08/20/2025, 4:59 PMI tried logging in, but now it just gives me an error, also when trying to change the password
zerocloud343
08/20/2025, 5:00 PMI also got the below notification sent to that email, so it's definitely the right one:
zerocloud343
08/20/2025, 5:02 PMBut I'm confused as to why I got this alert, if my account apparently doesn't exist
zerocloud343
08/20/2025, 7:39 PMCould a VPN cause this? I turned that off now, just in case
zerocloud343
08/22/2025, 6:37 PM@User I have been exceptionally patient, yet my issue has not be resolved. I have already lost a client because I could not access my account and demo an agent I made, so I need this fixed asap please.
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