[ES] Assistant ignores tool-calling, hallucinates,...
# supporta
AI Gestiona
08/19/2025, 5:01 PMCall ID: b91e1b9a-db9e-4053-a9aa-c4df4cbb1e51
Timestamp: 2025-08-19 18:34 UTC (Spain use case; conversation configured as Spanish-only)
Expected response:
For “precios para teñirme el pelo”, the assistant should call consultaInfo and reply in one short line in Spanish. Since hair coloring isn’t in our business data, it should return exactly:
“No consta. Puedes confirmarlo en recepción.”
Actual response:
No consultaInfo call. Long monologue, mixes Spanish and English, leaks internal instructions (“Use Consulta Info…”), invents “orientative prices”, and doesn’t let the user speak.
https://cdn.discordapp.com/attachments/1407409134961168395/1407409141630242897/b91e1b9a-db9e-4053-a9aa-c4df4cbb1e51-1755621338324-9bfa0d61-3c91-4f57-9589-f7a20218475a-mono.wav?ex=68a5ff67&is=68a4ade7&hm=8e1b5cbd4c1976a2ba039c394fce192ff6dfc7d5d5455bc6e8a818a7f3b56886&
c
Chiranjeet Mishra
08/21/2025, 10:28 AMHey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
a
AI Gestiona
08/25/2025, 4:07 PMOk thanks, please inform me as soon as possible.
c
Chiranjeet Mishra
08/27/2025, 2:52 PMHi, Sorry it's taking longer than usual our team is looking into and get back to you with an update soon in few hour.
Chiranjeet Mishra
08/27/2025, 4:30 PMHi, you can use GPT 4.1 or Claude Sonet 3.5/3.7 series model. Set the temperature to around 0.3 and rewrite the assistant prompt in Spanish (only for Spanish-speaking assistants). Optionally, also rewrite the tool description in Spanish.
3 Views