Outbound Campaign
# support
a
Hello guys, I have this error when i am uploading csv numbers to outbound campaign. I have confirm that all numbers are in E64 format. i have around 2500 numbers, and i cant pinpoint which 1 here is having problem, also sometimes, not just 1, but more than 10.. Is there something i am missing out? https://cdn.discordapp.com/attachments/1407435110843941105/1407435111049330788/image.png?ex=68a61797&is=68a4c617&hm=b623c8c3a42eff81b74f2839aa1d21a421bee62b97d59c0c53afa08ed67b00d6&
c
Hi Amirin Kunding, To troubleshoot the issue with uploading your CSV for an outbound campaign, ensure the following points: 1. **Phone Number Format**: Confirm all phone numbers are formatted in the E.164 format, e.g.,
+14151234567
. Numbers should start with a '+' sign followed by the country code and subscriber number without spaces or special characters. 2. **CSV Format Checks**: - Ensure UTF-8 encoding is used when saving your CSV. - Avoid blank rows or duplicate headers. - Column names should match the variables in your Assistant and start with a letter, using underscores for spaces (e.g.,
customer_issue
). 3. **Error Identification**: - Validate your CSV file in smaller batches to pinpoint the problematic numbers. - Use spreadsheet functions or scripts to verify that all numbers conform to the E.164 format criteria. For more details on the setup of outbound campaigns, you can refer to the [Outbound campaigns overview](https://docs.vapi.ai/outbound-campaigns/overview). If any inconsistencies are found in specific numbers, adjusting them may resolve the problem.
a
it should show which part of the csv is having an issue. So people wont make guesses, Like in elevenlabs, when there is a problem in csv, it shows which part of the csv.
c
From the error, it looks like it is line 674 in your CSV which is causing the issue. You do bring up a good point in terms of UX and we will provide this feedback to our team. Thank you for your valuable feedback!
2 Views