I want to transfer back to the original assistant if the call cannot be transferred (hangup, voicemail, rejection, etc.) I attached my transferCall tool config. Call ID: 149f4e0a-941e-4420-9b7d-604a81d45a43 Timestamp: 22:19:24:329 Expected Behavior: Transfer back to original agent when the call was not picked up Actual Behavior: Ended call https://cdn.discordapp.com/attachments/1407506926165561527/1407506926694039623/config.txt?ex=68a65a79&is=68a508f9&hm=a373863010e20a0a4eceb27e2bd47f697324469750742629f8adbde8ec4b3019&

Hey Michael, could you please tell me a little more about the transfer destination? Like did the call hit voicemail and was somehow accepted or did the transfer destination not accept the call? The first modification to make would be to add a

request-failed

message saying something like the example below:

"messages": [
    {
      "type": "request-start",
      "content": "Transferring you to our specialist. Please hold."
    },
    {
      "type": "request-failed",
      "content": "Our specialist is not available at the moment Would you like to schedule a time for a call?",
      "endCallAfterSpokenEnabled": false
    }

There is more information about this new transfer method here in the documentation:

like this post

Here is the tool code. Please I need this done urgently @User @User https://cdn.discordapp.com/attachments/1407506926165561527/1440195887426179133/Warm_transfer_tool-_experimental.txt?ex=691e97f1&is=691d4671&hm=2540f79bcc0991a230ad657c610cd1263134f3145aeb4fb189570681ce50b6f1&

Could you also provide the call id where that occurred so we can review the logs and configuration?