Cannot connect Telnyx number to Vapi.
# support
a
How is correct way to connect Telnyx nuber to Vapi? Docs seems to be outdated from actual screens. I managed to make connection with other account about half a year ago, but cannot make it now, Vapi doest recognize Telnyx API. https://cdn.discordapp.com/attachments/1407588217124945961/1407588217473077248/image.png?ex=68a6a62e&is=68a554ae&hm=6928d306cb5b4834589bf1857b76900cee3b81cc10bd5d1f796b9ab1eb660edb&
l
I am getting the same error. @Vapi Incident @Vapi
m
I can't either @Vapi Incident @Vapi
c
We are checking with the team to see if there is currently an issue regarding Telnyx integrations. Thank you for your patience while we work on this
a
Ok. We can setup time to go through this same time if needed.
m
Could you tell me some timeline so I know when to expect this issue solved?
a
where can we set up some direct messaging? i can provide videos, screens, culr from browser etc... One Telnyx account API key works, other Telnyx account API key doesn't. Also Telnyx support investigated this isseu, and didn't see anything different from their side.
c
If you have a telnyx key that works and one that doesn't, would you mind sharing a loom screen recording of you adding both keys into Vapi? This would help our team in the debugging process
b
I am also having this issue. Following this thread
a
Do we have any private channel to communicate? I cannot send you DM, can you send me DM? Kind of feeling uncomfortable sharing active clients api keys publicly.
Also. Issue is critical, since business cannot continue with this error.
c
I have sent you a DM
a
I replied
c
We will continue the conversation on discord. Thank you.
a
It's still up...
c
We are finishing up our configuration of the Telnyx connection. We will provide another update soon in your DMs
c
Just wanted to provide an update to you, Telnyx is blocking our domain and we are working with their support to resolve this issue. This should only be temporary
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