Unable to add credits
# supporte
EdelVoice
08/20/2025, 10:01 AMCard keeps declining.
Org ID: 4f6ee843-e71f-4eee-8238-9d58168e6f05
EdelVoice
08/20/2025, 1:57 PM@User @User
EdelVoice
08/21/2025, 2:13 PMUpdates guys?
r
Realitycheck
08/21/2025, 5:28 PMIt's not a decline. Their cart is the problem. Almost 48 hours down now. I've dropped VAPI. Shit service.
c
Chiranjeet Mishra
08/22/2025, 8:49 AMCan you send me a screenshot or a Loom video? That way, I can share it with our team.
g
Grouchify
08/29/2025, 9:21 PMSame issue
Grouchify
08/29/2025, 9:21 PMUnable to update payment method
Grouchify
08/29/2025, 9:22 PMAnd unable to charge the card
e
EdelVoice
09/01/2025, 12:43 PMYeah. They really nieed to provide more payment options
k
kyle
09/02/2025, 5:32 PMHey @EdelVoice, we checked our payment system and we aren't seeing any declined transactions. Would you mind sharing a screenshot of the error you are seeing?
kyle
09/02/2025, 5:33 PM@Grouchify Please also provide screenshots or screen recordings of the error and we will review the logs on the backend
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