Can't access account
# supportg
Geiv Tomco
08/21/2025, 2:51 PMLost access to the platform and it requires KYC procedure, started multiple times, but the process doesn't get through even if it's left for hours.
This is affecting our company's ability to provide solutions through your platform. We need immediate resolution!
Geiv Tomco
08/21/2025, 2:52 PM@User Please help us get through this issue ASAP!
c
Chiranjeet Mishra
08/21/2025, 5:59 PMSorry to hear about the issues you are having with account access. Please provide the email address associated with the account and we will take a look in the backend to find any issues.
j
jayjon88
08/22/2025, 1:10 AMIt
jayjon88
08/22/2025, 1:14 AMIt's happening to me too. Please help log in the dashboard.
c
Chiranjeet Mishra
08/22/2025, 5:59 PMCan you share your account email address
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