Zadarma sip unable to connect
# supportm
makemyflights | Ø,G
08/21/2025, 7:29 PMHi i am getting error when tried to connect my zadarma sip details please help
the error message is failed to create SIP trunk details
makemyflights | Ø,G
08/22/2025, 8:46 AMwhat kind on support is this, Is this way you treat your customer? i am fed up with vapi
c
Chiranjeet Mishra
08/25/2025, 5:17 PMHey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.
m
makemyflights | Ø,G
08/26/2025, 3:53 AMhi i am not able to connect with the server name sip.zadarma.com instead it is accepting and now it is routing to others vapi assistant instead of mine
makemyflights | Ø,G
08/26/2025, 3:54 AMmakemyflights | Ø,G
08/26/2025, 3:54 AMplease help my vapi is getting connected to others vapi voice configuration which is not created by me
makemyflights | Ø,G
08/26/2025, 4:44 AMHi please could you help me i am getting connectedto other user voice assistant and also it is not connecting to my webhook
c
Chiranjeet Mishra
08/28/2025, 12:39 AMCould you also please provide the phone number id associated with this SIP Trunk? We can review the database and see what assistant is assigned to it
m
makemyflights | Ø,G
08/28/2025, 7:55 AMthis is the number id: 24e5ee15-5eff-4b71-a368-5ea7bc7d9319 which automatically lands into some AI voice agent which is not mine I asked zadarma they said they have done all possible resolve now it is with vapi
c
Chiranjeet Mishra
09/01/2025, 7:50 AMHey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
Chiranjeet Mishra
09/04/2025, 12:46 AMWe checked the database and are unable to find this phone number id. This could mean that it has been removed recently. We suggest that you associate another phone number with this SIP trunk in your account then connect an assistant to it.
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