Hi Vapi Team, Thanks for your message. Here are some of the Call IDs where we encountered unexpected behavior: eaea366d-af4f-44ac-94e4-4dabd8caa786 b8deeb98-6194-4303-bbc8-ddf4313089f9 d3f9bc79-da5e-4a97-b117-8d2936ca20bd c8b7e144-4953-4862-962c-1a0bb0cf4601 64181ff0-1606-4328-ba2b-b597ce568f7c You already have our email (masdouk@techma.ca), and based on that, we believe you also have backend Access Given that, we expect the issue can and should be debugged on your end. Please investigate using these call IDs and let us know what you find. Looking forward to your update. Best regards, Jass

Hello Jass, Thank you for sharing the call IDs and for bringing this to our attention. To help us investigate more effectively, could you please clarify a few points about the unexpected behavior you observed? 1. Nature of the Issue – What specific behavior did you notice during these calls (e.g., call drops, audio issues, delays, unexpected agent responses)? 2. Frequency – Does this issue occur consistently with every call, or only intermittently? 3. Environment – Were these calls made in a production or testing environment, and have you noticed any differences across environments? 4. Timeline – When did the issue first begin, and is it ongoing with new calls as well? 5. Expected Outcome – What would have been the correct/expected behavior in these cases?