I cannot get to my dashboard after signing up with...
# support
d
I signed up Vapi.Ai last night as part the AI Army program. After signing up, I cannot get to the dashboard. I have Microsoft Edge and Chrome and Opera on a Microsoft Windows 11 laptop. I have tried accessing VAPI from an Android tablet and I have tried accessing my account from my Android phone. I do not know what is going on but on everything except the phone I cannot get to the dashboard. It gets stuck on the "Where did you hear about US" screen On my phone I was able to get to the dashboard but then when I went to go create a VAPI phone number the screen just freezes up and becomes unusable. I kind of think that your software might be way too buggy and that I should request a return from AI Army because if it's this buggy from the start it makes me rethink this endeavor . I don't know what to do so if you have any tips let me know.
c
Hi DayvidDrama, It sounds like you're encountering some issues accessing the Vapi dashboard on several devices. Here are a few things you can try to resolve the issue: 1. **Clear Cache and Cookies**: Sometimes browsers hold onto outdated files that can cause loading issues. Try clearing your browser's cache and cookies and then attempt to access the dashboard again. 2. **Try Incognito Mode**: Open a new incognito or private browsing window in your browser and log into the Vapi dashboard. This disables extensions and uses a fresh cache. 3. **Disable Browser Extensions**: Some extensions might interfere with website loading. Try disabling them temporarily to see if this resolves the issue. 4. **Check Browser/OS Updates**: Ensure your browsers and operating systems are up to date, as outdated software can sometimes cause compatibility issues. 5. **Network Restrictions**: Verify whether there are any network restrictions that might be blocking access to certain websites. If you're still having trouble, a screen recording of the steps you're taking might help further diagnose the issue, as outlined [here](https://docs.vapi.ai/issue-reporting).