URGENT - Tool Message Contents Not Translating
# supportn
Noah Johnson
08/22/2025, 10:52 PMWe are using the "contents" property on a tool message to configure the tool message start response to the end use. We have included a list of contents in different langugaes, but only english is returned.
Noah Johnson
08/22/2025, 10:53 PMHere is our assistant tools request
"tools": [
{
"type": "function",
"server": {
"url": "",
"headers": {
"Authorization": ""
},
"timeoutSeconds": 45
},
"function": {
"name": "generate_report",
"description": "Generate a report",
"parameters": {
"type": "object",
"properties": {
"recipient_email": {
"type": "string",
"description": "The recipient email. "
},
"report_name": {
"type": "string",
"description": "The name of the report. Use \"Report\" if none is determined"
}
},
"required": ["recipient_email", "report_name"]
}
},
"messages": [
{
"type": "request-start",
"contents": [
{
"type": "text",
"text": "Please hold on while I take care of that",
"language": "en"
},
{
"type": "text",
"text": "Aguarde um momento enquanto eu cuido disso",
"language": "pt"
}
]
},
{
"type": "request-response-delayed",
"timingMilliseconds": 11250,
"contents": [
{
"type": "text",
"text": "Still working on it. Thanks for being patient.",
"language": "en"
},
{
"type": "text",
"text": "Ainda estou trabalhando nisso. Obrigado pela paciência.",
"language": "pt"
},
]
}
]
}
],
Noah Johnson
08/22/2025, 10:54 PMThis is for a high profile use case and we need a response as quickly as possible on this
c
Chiranjeet Mishra
08/26/2025, 6:53 PMHi Noah,
If you're having trouble with tool message translations, try these steps:
1. **Tool Configuration**: Check that your tool settings have the right language parameters. More details are in the [Update Tool documentation](https://docs.vapi.ai/api-reference/tools/update).
2. **Default Roles**: Make sure the default role properties in
ToolMessagestrict: truen
Noah Johnson
08/26/2025, 7:00 PMI tried all of those and we are still getting the same issue. I followed the multilingual guide with all my configuration. We are using transient assistants with a custom llm and custom functions
Noah Johnson
08/26/2025, 9:55 PMWe could work around this if we could do the dynamic handoff tool, but that is not working either #1409727342519124180
c
Chiranjeet Mishra
08/28/2025, 4:04 PMHey, could you send me a screen recording that shows the issue you're facing? It would help me understand better. Also, please include the call_id and org_id, and mention the specific problem so our team can assist you.
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