SMS enabled under /phone-numbers tab makes my assi...
# supportm
Mistermanu#000
08/24/2025, 8:08 PMMy twilio phone numbers get imported into VAPI. It seems like each phone numbers have a toggle for SMS enabled. When it's turned on and a customer texts that nbr, it will respond with whatever's set for the corresponding assistant and log that under Chat Logs. Why? Chat and Texts is completely different. It makes no sense.
You can see this chat ID: 1928e5c0-73d8-4701-bc50-1361dc6b924e or this one: 1ff843ef-e2c7-47bc-b646-897b474927ce
What needs to be done so that it doesn't happen? Shouldn't chat logs be for actual chats?
c
Chiranjeet Mishra
08/24/2025, 8:08 PMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
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Vapi
Customer Support Team
Chiranjeet Mishra
08/27/2025, 5:07 AMHey Mistermanu, in order for SMS to be logged separate from chats we would need to change our infrastructure in how we handle SMS with assistants. While it is true that chats are not equivalent to SMS conversations, this is most likely just a solution for the interim until our platform grows large enough to separate the two. If you have any questions or would like to know more specific details, feel free to ask them here
m
Mistermanu#000
08/27/2025, 10:45 PMok, still you may want to publicize that because it took me forever to figure out where this was coming from and how to disable it...
Mistermanu#000
08/28/2025, 8:22 PMI also wanted to say that's it's not just about logging. The assistant actually texts back the first message to the user like it's on a call, this shouldn't happen...
c
Chiranjeet Mishra
08/29/2025, 9:58 PMInteresting. I have some Twilio numbers and would like to run some tests to reproduce this.
m
Mistermanu#000
09/04/2025, 7:47 PMSure! You can check the Chat IDs I have above...
Mistermanu#000
09/04/2025, 7:49 PMDon't forget that if you want to truly test it, you'll have to have SMS enabled on the Phone Numbers tab, and also go through the A2P registration and approval on Twilio's side. It only happens with my A2P approved customers...
c
Chiranjeet Mishra
09/08/2025, 6:56 PMIt appears that our A2P registration was not approved so it may take some more time to reproduce this on our own. We will check the chat Ids in the meantime.
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