Missing the sidebar when Re-Login
# support
g
Hi, I try Login to my email Vapi Organizations but the sidebar is missing, so i cant switch to other organizations or do anything. @Shubham Bajaj @ivy @haniifa https://cdn.discordapp.com/attachments/1409355895543959643/1409355896890327140/Screenshot_from_2025-08-25_08-54-29.png?ex=68ad1476&is=68abc2f6&hm=0d198dece4a08bceecb88a06d256f9c2be06eb971b3169376e0ec2e15c108807&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Hi Gilang, To address the issue with the missing sidebar when you log in, you can try the following steps: 1. **Clear Browser Cache**: Sometimes cached data can cause display issues. - For Chrome: Go to Settings > Privacy and Security > Clear Browsing Data. - For Firefox: Go to Options > Privacy & Security > Cookies and Site Data. 2. **Try a Different Browser**: Check if the issue persists in a different browser. 3. **Check for Console Errors**: Open Developer Tools (F12), go to the Console tab, and see if there are any error messages. This might give insights into what's causing the display issue. 4. **Browser Update**: Ensure your browser is up-to-date. An outdated version might not render dashboard elements properly. 5. **Disable Extensions**: Extensions sometimes interfere with webpage elements. Disable them temporarily to see if that resolves the issue. If the issue persists, a screen recording showing the problem and any console errors would help in further diagnostics. You can follow the [reporting guide](https://docs.vapi.ai/issue-reporting) for dashboard issues for more detailed steps.
g
Its not browser or cache but Thanks for Vapi team to fix it as soon as possible. its working now
c
Thanks for getting back to us. We are delighted to know your issue has been resolved. Please do let us know if you need further assistance. We will be closing this for now and have a great day ahead!
2 Views