callid 16499a7f-cf49-4123-adf1-bfa0553abc58 this has been happening more and more lately that the AI just goes silent. @Vapi Support Bot

@Ron When you say "silent" do you mean the audio of the call has gone completely, and no audio is recorded - or the agent becomes unresponsive?

unresponsive to hangs up, i know there are many things in the chain to have the voice appear and don't have a way to see what broke

can you listen to the recording on VAPI ?

Hey! To help track down this issue, could you share: \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!

just lookup the call id callid 16499a7f-cf49-4123-adf1-bfa0553abc58

Not sure why but there is no scroll bar for the switch organization was there yesterday. We probably have close to 75 different organizations in there https://cdn.discordapp.com/attachments/1409608648908472410/1410384208127332472/Screenshot_2025-08-27_at_4.59.49_PM.png?ex=68b0d226&is=68af80a6&hm=bfbf1b1b73f63bbbcf76b997752a029be1e6f93c1e52f47ec01a49131bfdd76a&

Hi Ron, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

By the time you get back to me you will say you cant find the call

Hi Ron, i am really sorry it's taking longer than usual our team is looking into and get back to you with an update soon.