Assistant hook customer.speech.timeout running mid...
# supportn
Noah Johnson
08/27/2025, 1:33 PMWe are using the assistant hook on "customer.speech.timeout" to ask if the user is still on the line. The issue is that if a tool call is taking time, the assistant hook is still running asking if the user is there.
https://cdn.discordapp.com/attachments/1410255932138586242/1410256397479968949/Screenshot_2025-08-27_at_7.35.08_AM.png?ex=68b05b1e&is=68af099e&hm=6d140ddfb1d39a77bb819aa56e7b07081c7b90e404de1ca5d9cb423634003139&
Noah Johnson
08/27/2025, 1:35 PMThis is in the documentation
Noah Johnson
08/27/2025, 2:28 PM@Vapi Support Bot Are you able to help with this?
Noah Johnson
08/27/2025, 3:36 PMIt is actually not the tool call. It is if there is a model request that is in flight that is taking longer than the timeout, the timeout is hit. There are times where the server latency is greater than the timeout to get back the entire message
Noah Johnson
08/27/2025, 4:10 PMThis still might be a vapi issue because we are streaming back the tool response, but it is taking longer than our timeout and vapi isn't thinking that it is processing those messges. In the log all we see is the request and the response, not the Model output logs
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Chiranjeet Mishra
08/29/2025, 4:18 PMHi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.
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Noah Johnson
09/03/2025, 2:47 PMHere is the call ID: 24c34baa-396a-445a-91fa-7fbb089ea81d
One occurance is about 2:30 into the call
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Chiranjeet Mishra
09/04/2025, 4:38 PMIs it fixed now?
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Noah Johnson
09/04/2025, 4:39 PMWe will do some testing. Was there a fix pushed? And we just switched over to useing the Weekly cluster. would it be fixed there as well?
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