SSML Parsing does not work
# support
t
Hi Vapi team, I am patching my assistant with the following config: { "voice": { "provider": "11labs", "model": "eleven_multilingual_v2", "voiceId": "v3V1d2rk6528UrLKRuy8", "enableSsmlParsing": true }, "messagePlan": { "idleMessages": [ "Sind Sie noch dran?", "Können Sie mich hören?" ] } } In my prompt, I am using twice. If I put the tag in the very first message (or early in the guideline script), the pause works. But when I insert the tag later in the conversation, it does not create a pause. Is this expected behavior, or am I missing something in the setup? Thanks a lot! Call ID (let me know if you need more) 39559d11-b7c9-4e89-aba4-0602799e194e should pause at 1:06 and 1:36
c
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!