dialKeypadFunctionEnabled
# support
m
Hello! I'm trying to get clarity on the dialKeypadFunctionEnabled = true. I see you have it passed in the logs when I have it enabled. However I know there's also a dtmf tool. I cannot find any documentation mentioning dialKeypadFunctionEnabled. I'm trying to let my assistant dial numbers to navigate phone trees, do I need the dtmf tool and the dialKeypadFunctionEnabled= true? or just the latter? https://cdn.discordapp.com/attachments/1410717458956025907/1410717460084293632/image.png?ex=68b20884&is=68b0b704&hm=745f1d6f25ecf4d855a96b0b89f244b04075baabde126af57e1172401960c96e&
c
Hi Mistermanu#000, To enable your assistant to dial numbers for phone tree navigation, you need the
dtmf
tool. This tool is used for entering digits on the keypad during a call, making it suitable for interacting with IVR systems. Here's a quick overview of how to configure it: 1. Include the
dtmf
tool in your assistant's tools array in the configuration. 2. Use the tool to enter the desired DTMF tones. Here's a [link](https://docs.vapi.ai/tools/default-tools) for more details on setting up the
dtmf
tool. There is no specific setting or documentation for `dialKeypadFunctionEnabled`; the
dtmf
tool covers the functionality you need.
m
What is this for then? dialKeypadFunctionEnabled=true? and what happens if I change it to false?
c
The dialKeypadFunctionEnabled setting controls whether the dial keypad function is active. If you change it to false, the dial keypad function will be disabled, meaning users won't be able to access the dial keypad feature. Let me know if you have any other questions.
m
@praveen So just to be clear, the dtmf tool is for the AI to be able to navigate IVRs systems or phone trees, while the dialKeypadFunctionEnabled is for the callers to be able to navigate our AI if we were to enable some type of phone tree requiring to press buttons, is that right?
c
Yes that is correct
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