controlUrl Call Forwarding Fails - Call Terminates Immediately Subject: controlUrl Call Forwarding Fails - Call Terminates Immediately Message: Hello Vapi Support Team, We are developing a HIPAA-compliant application and are using your listenUrl and controlUrl functionality to forward calls to a human agent when requested. We are facing a critical issue. When we send a control payload to our controlUrl to forward the call, we receive a "Forward Successful" log message from Vapi. However, instead of transferring, the call ends for all participants immediately. Our expected behavior is a seamless transfer to the new phone number. The current behavior disconnects the patient, which is a major issue for our use case. Could you please investigate why a successfully acknowledged forward command would result in the call terminating? We can provide specific callIds and the exact control payload upon request.

Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!

Team is there a way to get dedicated support from you guys