Is VAPI working? We are getting a large number of ...
# supporti
ian
08/30/2025, 1:16 AMListen to some of these calls, they sound awful. And a large number of customers are reporting that voice just drops on them immediately.
Is VAPI working on? The status page says ok but we're seeing different.
https://cdn.discordapp.com/attachments/1411157594835386388/1411157595456274502/Clipboard-20250830-003129-353.mp4?ex=68b3a26c&is=68b250ec&hm=683d498bbc66b4e4dfa36c85a7a4fac9ff81a94e7cfcc1c7db6138dbfc749916&
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Chiranjeet Mishra
08/30/2025, 5:02 PMhi, Can you check now?
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ian
09/02/2025, 9:19 PMbeen having issues for weeks, still happening
ian
09/02/2025, 9:19 PMwe've noticed the indicator is when the assistant reports as Unknown Assistant
https://cdn.discordapp.com/attachments/1411157594835386388/1412547489331941437/screenshot_2025-09-02_at_1.png?ex=68b8b0dd&is=68b75f5d&hm=5bb13d01d428b0968bc5a474bb749d047b9b50e18ed8eaeba9ca9c8b6376c348&
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Chiranjeet Mishra
09/03/2025, 5:18 AMHi, can you send your account email address?
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Ron
09/03/2025, 2:49 PMWe are also getting inconsistent voice quality with both VAPI & 11labs voices
Here is a callId 58d30e34-6df1-4245-a832-9729eea5c924 @Vapi
Ron
09/03/2025, 2:49 PM@Zack
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ian
09/05/2025, 2:02 AMFor anyone stumbling on this thread, our issue was with Telnyx + HD voice. The HD codecs do NOT work well Vapi, which is really unfortunate.
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FHT_PRO
09/25/2025, 8:54 AMHELLO WE ARE HAVING A PROBLEM IN VAPI DURING FINAL TEST AS WE PREPARE TO GO LIVE AND USE VAPI'S PREMIUM VERSION NOT FREE CREDITS AND GOT KYC ERRORS AND UNDER MUBAPTISTE2005@GMAIL.COM
FHT_PRO
09/28/2025, 10:28 AMmessage has been deleted
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