forward call to multiple numbers
# support
f
I am wondering if its possible to forward a call to multiple numbers simultaneously and whoever picks up first gets the call ?
c
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h
also interested in this!
n
@flake9 @Herbynator VAPI doesn't support such functionality (as far as I know). However, you can achieve such functionality using Cloudonix as your inbound/outbound calling router, and then using Cloudonix's built-in multi-ring capability to achieve the functionality you described.
c
Hi flake9, To forward calls to multiple numbers using Vapi, you'll need to configure the call routing in your setup. Here's how you can do it: 1. **Use Phone Number Hooks**: You can configure hooks in your Vapi setup to transfer calls based on certain conditions. For example, if you want to forward a call when it's ringing, you can set a hook with the type
transfer
in the
do
list of actions for
call.ringing
. 2. **Configure the Transfer Plan**: - In your call configuration, use the transfer plan to specify the numbers to which calls should be forwarded. This involves using a
call.ringing.hook-executed-transfer
during the ringing phase. - Make sure to provide all necessary details such as the destination phone number, callerId, and any other required fields to ensure the transfer is successful. 3. **Fallback Options**: Include a
fallbackPlan
in case the primary transfer fails. This plan can end the call or try another number. For further details on setting up transfer and hooks, you can refer to the [Vapi Outbound Calling documentation](https://docs.vapi.ai/calls/outbound-calling) and [the specific section on call transfer and hooks](https://docs.vapi.ai/calls/call-ended-reason). Feel free to set up these configurations in the Vapi dashboard or via an API call with the necessary parameters. If you require any more help with the setup, let me know.
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