I am not able to move past the Extra Security for Your Protection pop up. I have taken photos of my identification and selfies more than five times. I’ve tried different browsers but nothing seems to work. How can I access my account?

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

@John Bramich where you able to verify yet?

No. I can’t get past it

Hi, can you send your account email address?

Can you message me directly and I reply to you? I don’t want to paste my email in an open forum. I’m unable to message you

Hi, you can send me your email address on this [support@vapi.ai](support@vapi.ai). By sending here it'll only be visible to us.