PCI Enabling on VAPI - URGENT
# support
m
Hi team, I need to enable PCI compliance for my account. As in the UAE, we are not allowed to store any data outside the UAE, I need to host all the data and redirect it towards my AWS S3 bucket. Please let me know if this is still available, as your support team has informed me that PCI is currently not available. Please update me as it is very urgent.
a
This is very frustrating indeed! We have the same problem and are unable to enable it. Support is super slow to respond as well unfortunately
@maraqa88 | Animoon seems its been like this for some time already: https://discord.com/channels/1211482211119796234/1211484481848873020/1403047528621936762
c
Can you share your email address and org_id?
Hi, We won’t store any data on our end, but to ensure HIPAA compliance, you’ll need the HIPAA add-on, which is $1,000 per month.
a
florian.pariset@insiderisk.com and 3d9abafb-f0da-4d2b-8daa-5a95e78d3295 . We just need to ensure that no data is stored on your end - and the only way other than HIPAA seems to be PCI compliance. Can you let me know how to do this?
c
We are currently working on getting PCI compliance up to date, so it is not available during this time. HIPAA is the best way currently to ensure that no data is stored on our servers. Let us know how you would like to proceed
a
Do you have a timeline for when you will bring PCI back? We are a small startup and 1k/month just for not storing data with you is too much for us
c
There is no ETA on when PCI will be available on our platform, but it has been requested by a handful of customers. If it does become available, the changelog will note this detail clearly.
a
count one more eager customer requesting this ASAP
a
it would be good time to update your docs then pls. We were counting on this feature while evaluating your solution.
c
We will be sure to update our docs. Thank you for flagging it.
a
For any one else having the issue, we are switching to Elevenlabs voice agents.
j
any update here on PCI compliance? we are eagerly waiting for it as well
c
No ETA for PCI compliance at this time. If we hear of any update regarding PCI, we will be sure to announce it.