I am really confused with credis vs plan, we are currently subscribed to 3000 minutes with agency plan, but i dont understand why i can see 1900 minutes calls for the month and can't call. It is also saying i am -400 credits,. Can you please explain what does it mean if we subscribed for 500$ monthly with 3000 imins and why i still need credits?

Hi Sheila, It seems like there might be some confusion between the usage of minutes and credits on your agency plan. Even though you are subscribed to 3000 minutes, your account is showing a negative balance of -400 credits, which could indicate that some of your call usage might have been billed in credits instead of minutes. This can happen if certain call features or services not covered by your plan are used, which incur extra charges in credits. Here's a general understanding: 1. **Minutes Plan**: Your subscription provides you with a set number of minutes (3000 in your case) that can be used for calls. 2. **Credits**: These are used for additional costs beyond your plan, such as different types of communications or features not covered under your minutes plan. You might want to review your usage to confirm if there are additional services being used that fall outside your plan. If this still seems incorrect, let us know and we can further investigate any potential billing errors. You can also check out the [billing page](https://dashboard.vapi.ai/org/billing/credits) for more details.