Issue: Using Warm Transfer with Summary (Twilio), when the assistant forwards the call the connection is made immediately but no summary is played (tried other transfer modes as well, still not working). Recent Call Ids: f3b51cc0-0456-4736-bbe9-0acb1e53dd0f cffcb5af-f283-4392-9b65-34d771593237 1d474d68-2006-4c7b-8a79-04e881b1dc0e 2264cad3-daf6-4abf-91e0-682881380e9a LMK WHAT ELSE IS NEEDED FROM MY SIDE TO MAKE THIS WORK https://cdn.discordapp.com/attachments/1412384045878476830/1412384046188593182/image.png?ex=68b818a5&is=68b6c725&hm=e356daccc8683b82f1f6b5171354756497231c160f7121f08cbe297aa9b64dc9&

Following

Hi honeycomb, For configuring and troubleshooting warm transfers, ensure that your setup aligns with the assistant-based warm transfer configuration. Here are some key steps to verify: 1. Configure Transfer Assistant: Ensure that your transfer assistant is set with a valid

transferPlan

that defines the mode, such as

warm-transfer-experimental

and all necessary parameters like

firstMessage

,

maxDurationSeconds

, and model configurations. 2. Check Transfer Plan Mode: Confirm that the mode is set correctly (e.g.,

warm-transfer-experimental

) to suit the transfer needs, allowing features like voicemail detection and hold music configuration. 3. Validate Phone Numbers: Ensure that the destination numbers in your

transferCall

function are correctly configured and active. 4. Custom Messages: Tailor your messages for pre-transfer and fallback scenarios to address the customer appropriately if the transfer fails. 5. Voicemail/Busy Detection: Set your prompts to handle situations like voicemail detection or operator unavailability using

transferCancel

. For detailed configuration options, you may refer to the [Assistant-based warm transfer documentation](https://docs.vapi.ai/calls/assistant-based-warm-transfer). If the issue persists, ensure all parameters and configurations match the expected format and consider a debugging step to check for real-time errors or misconfigurations.

I am having the problem, there is no message being spoken to the operator and i have checked all the checklist that is there Here is the latest call id : 6e73a72c-db22-477a-aa33-7cadaf210254

Thank you for providing this information. We’ll be looking into it further to better understand the situation and determine the next steps. Our team will update you as soon as we have more details, and we truly appreciate your patience and cooperation in the meantime.

Hey, is there any update? The warm trasnfer still isnt working

We’ll share an update as soon as we have more information. Thank you for bearing with us and for your patience while we work to get everything back to normal.