Urgent: VAPI hanging up when doing a blind transfe...
# support
f
When my assistants are doing blind transfers to SIP destinations, it's hanging up instead of sending refer. The logs show that call was transfered. But there is no refer in the pcap. And the caller is hung up on. call example: 783336b0-fd0c-4c2a-bee0-d3209c29badf But it's happened 100s of times.... Is this a known issue? Is there a workaround?
@User please help. This is killing us
m
@User we're having the same issue. Was there ever an update to this?
f
It seems like the calls that hang up during transfer are also missing PCAPs. Hopefully this helps the VAPI team in troubleshooting. Could be related to a signaling issue on a server that isn’t generating PCAPs?? @User https://cdn.discordapp.com/attachments/1412472925361274941/1412511564782637277/image.png?ex=68b88f68&is=68b73de8&hm=4bd4705882281289cd48bfde04f7fe88adb8500de09f3389ea567e7b4249d8cc&
c
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!
f
@Praveen I gave you this? Are you guys not aware of the outage posted on your status page on the 2nd? If anyone else is having issues. VAPI seems to have resolved this on saturday. Not sure if these support comments are bots or what. https://cdn.discordapp.com/attachments/1412472925361274941/1413167619711696996/image.png?ex=68baf267&is=68b9a0e7&hm=ee9061829d9899ca328993ca556835a3f806d29800f0b3dc98723abaede6c956&
c
Hey, I get where you're coming from. Just to clarify, I'm a real person here to help you out. If you have any questions or need assistance, feel free to ask.
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