When my assistants are doing blind transfers to SIP destinations, it's hanging up instead of sending refer.
The logs show that call was transfered. But there is no refer in the pcap. And the caller is hung up on.
call example: 783336b0-fd0c-4c2a-bee0-d3209c29badf
But it's happened 100s of times.... Is this a known issue? Is there a workaround?
falseVacuum
09/02/2025, 4:28 PM
@User please help. This is killing us
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Michael Scarn
09/02/2025, 6:37 PM
@User we're having the same issue. Was there ever an update to this?
Hey! To help track down this issue, could you share:
\- The call ID
\- When exactly this happened (the timestamp)
\- What response you expected to get
\- What response you actually got instead
This would really help us figure out what went wrong!
Hey, I get where you're coming from. Just to clarify, I'm a real person here to help you out. If you have any questions or need assistance, feel free to ask.