I have a GHL number, when a new customer calls in GHL number forwards the call to Vapi. Vapi is saying "Something Error please contact support."

Thank you for sharing the issue. To help troubleshoot, could you please let me know if you see any specific error code or message in your Vapi dashboard or call logs when the call forwarding fails? This will help narrow down the cause. Sources: - [Vapi documentation: call forwarding](https://docs.vapi.ai/call-forwarding) - [Vapi SIP Trunking Telnyx external number call forwarding troubleshooting](https://discord.com/channels/1211482211119796234/1343963959421829172)

Nothing in Vapi says about the error.

Hi NewbieinAI, If you're encountering issues with call forwarding failing, here are a few steps you can take to troubleshoot the problem: 1. **Check Call Ended Reason**: Verify the

endedReason

in the call logs to determine why the call did not forward as expected. You can use this [guide](https://docs.vapi.ai/calls/call-ended-reason) to understand the possible reasons. 2. **Review Configuration**: - Make sure that your assistant's server messages do not include

"phone-call-control"

, as this could override Vapi's default call management. - Ensure the

phoneCallProviderBypassEnabled

setting is set to

false

, allowing Vapi to handle the call forwarding. 3. **Validate Transfer Scenarios**: Double-check that your transfer scenario is compatible with Vapi's supported operations. For example, web-to-phone transfers are not supported. 4. **Check Telephony Provider Logs**: If Vapi shows successful forwarding but calls still drop, please review your telephony provider logs for errors. This could provide more context for why a transfer might fail. 5. **Inspect SIP Configuration**: For SIP related issues, ensure that your SIP endpoints are correctly configured and that there are no misconfigurations preventing the call from proceeding. You might find the [debugging guide](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops) helpful to systematically resolve forwarding issues. If the issue persists, consider examining logs from your provider for more specific error messages that can clarify the cause.