Cannot add name to my admin Member account
# support
d
I can't figure out how to edit my admin meber account to add my name. Right now it only had my email address.
v
Thank you for your question! To help you further, could you clarify whether you are trying to update your name in the Vapi dashboard user profile, or are you referring to setting a "name" variable for an assistant or squad via the API?
d
@User See th eimage .. it's as a Member under Org Settings .. see image .. and I am only trying to do that because I am getting an error whenever I try to use a credit card to increase my credits. I am getting this message suggesting the customr is not right and I assume because there is no Name being passed with the credit card, just an email addredd which my cards wouldn't recognize. Help please. I have tried two different cards with no luck. https://cdn.discordapp.com/attachments/1412974289279258744/1412976363383820419/Screenshot_2025-09-03_at_9.39.21_PM.png?ex=68ba4048&is=68b8eec8&hm=b033d777729202441d95a68c35f8a15f007fbc3bc32366511fce05dba5dc4ea4& https://cdn.discordapp.com/attachments/1412974289279258744/1412976363933139085/Screenshot_2025-09-03_at_9.37.30_PM.png?ex=68ba4048&is=68b8eec8&hm=e65851a56ae54bd93282b50081ad4b4db367f60e045e4bcf5ef24aef07142bca&
v
I can help you update your admin member account to add your name and fix the credit card error. From your screenshot, it looks like the system isn’t passing a name with your account, which is likely why your cards aren’t being accepted. Quick question: Are you able to edit any other member details, or is the platform restricting changes on your admin account? Knowing this will help me determine the fastest way to fix it. @Drouse22
d
@User I am not able to edit any member details. It's not clear on the UI how I would select the user to edit? I have tried click on the email and other places. You can see in my attached image what I see, where and how would I edit it to add the name?
@Vapi @Vapi Support Bot Can I get some assistance on this issue? I am not able to purchase additional credits and am not able to use the system!
c
Hey, could you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details. Also, can you provide the VAPI email address?
d
I sent an email with the requested information.
c
Hi Drouse22, could you please share the title of the email? That way, I can look into it for you.
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