Increase in agent silence after tool calls
# supportc
Chris
09/04/2025, 12:36 PMWe are seeing an increase in silcence after all tool calls without change to our system.
Example Call IDs:
7c7115c5-b8ed-41d9-871f-1cd97605999a
660d4b7a-6289-49ff-b534-3f438da8a664
v
Vapi Support Bot
09/04/2025, 12:37 PMThank you for sharing the call IDs and context. To help narrow down the cause of the increased agent silence after tool calls, could you confirm if the "Phone Number ID" and "Assistant ID" are correctly specified in your tool configuration for these calls? Incorrect or missing IDs are a common cause of silence after tool calls according to the documentation I have found.
Source:
- [Vapi Support Bot troubleshooting (Discord)](https://discord.com/channels/1211482211119796234/1370485222214336564)
r
Ronan
09/04/2025, 12:38 PMAdd me back @Chris
c
Chris
09/04/2025, 12:55 PMsorry, not a familular with discord etiquette, what should I do?
s
Shubham Bajaj
09/04/2025, 2:35 PM@Chris / @Ronan can you switch your org to weekly channel.
s
Sarmad Sultan
09/04/2025, 2:36 PMexperiencing the same exact issue! tool call executes and the agent goes silent
Sarmad Sultan
09/04/2025, 2:36 PMhave seen others with similar complaints today in chat and support
r
Ronan
09/04/2025, 2:36 PM@Shubham Bajaj Sorry what did u mean bro im confused
Ronan
09/04/2025, 2:37 PM@Sarmad Sultan make a post and email them bring attention to it
s
Sahil
09/04/2025, 2:37 PMYou can do this here 👉 https://dashboard.vapi.ai/settings/organization In the Channel dropdown, simply select Weekly.
Sahil
09/04/2025, 2:37 PMHere’s a quick reminder of how our infrastructure works:
- Daily: Our most up-to-date cluster. It receives multiple updates throughout the day. This makes it great for staging or testing, but it can be unstable since new features may be introduced without notice.
- Weekly (recommended): Our most stable cluster. Updates are deployed only once per week (on weekends, Pacific Time), after being tested against production data from the daily channel. This is what we recommend for all production environments.
s
Shubham Bajaj
09/04/2025, 2:43 PMr
Ronan
09/04/2025, 2:44 PMYea got fix bro thanks
b
Beelzelga
09/04/2025, 3:01 PMsomething similar is happening with us, agent stays silent and it doesnt transfer the call
a
AAA
09/04/2025, 3:03 PMSame is happening with me. after calling my scheduling tool, instead of confirming that schedule is done, it stays silent unless caller ask it again.
c
Chris
09/04/2025, 3:03 PMworking for me toođź‘Ť
l
legshampoo
09/04/2025, 3:03 PMwhat is the fix?
legshampoo
09/04/2025, 3:04 PMwhat's the fix guys?
s
Sahil
09/04/2025, 3:05 PM@legshampoo @User ^^
c
Chris
09/04/2025, 3:05 PMOrganization Setttings > Channel - change 'daily' to 'weekly'
l
legshampoo
09/04/2025, 3:07 PMok thanks for the heads up. is it just me or is it absolutely insane you guys are rolling out experimental updates like this? and not making it exceptionally clear? @Sahil
legshampoo
09/04/2025, 3:07 PMwhy on earth would you make daily the default
legshampoo
09/04/2025, 3:07 PMlost a whole day of work to today's update
legshampoo
09/04/2025, 3:08 PMwild
a
AAA
09/04/2025, 3:22 PMCan't switch to weekly. It just shows the message that to switch channel and then weekly is selected. When i refresh page, its still Daily.
t
Toph
09/04/2025, 3:22 PM@Shubham Bajaj I am unable to switch to weekly, I switch then when come back to the same page it is again on daily.
Toph
09/04/2025, 3:22 PMsame
Toph
09/04/2025, 3:22 PMIt worked with some people, they were able to switch successfully and the issue got resolved for them.
Toph
09/04/2025, 3:39 PMWorking now
a
AAA
09/04/2025, 3:57 PMworking now for me