Tool calls randomly stopped triggering agent to re...
# supportk
kitten
09/04/2025, 1:31 PMI need this responsed asap please!
Call ID: 35efc2b1-523c-48de-8860-bf1018cf2eb4
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Toph
09/04/2025, 1:42 PMs
Sarmad Sultan
09/04/2025, 1:47 PMsame issue. Seems widespread
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giodea
09/04/2025, 1:57 PMsame from today
giodea
09/04/2025, 1:57 PMis not possible
giodea
09/04/2025, 1:57 PMwe have agents in production
giodea
09/04/2025, 1:57 PMthings can't change from a day to another! is crazy!
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Toph
09/04/2025, 1:59 PMit is a big issue, I am amaze they would let this thing to Prod.
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toolinfractured
09/04/2025, 2:01 PMSame here, seems like any response is very delayed also
toolinfractured
09/04/2025, 2:02 PMt
Toph
09/04/2025, 2:02 PMPlease, you guys also create support tickets separately so they take it seriously and resolve it immediately.
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Sarmad Sultan
09/04/2025, 2:02 PMI am having this same issue. $15k bot to build for a german client and now tool calls execute but the agent stays silent and has no idea what to do with the information until i explicitly ask it to/
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giodea
09/04/2025, 2:10 PMThey have few hours to solve it. Otherwise we ll change It
giodea
09/04/2025, 2:11 PMThey are not reliable at all
giodea
09/04/2025, 2:32 PM@User
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Satyen
09/04/2025, 2:35 PMSame issue, it’s been 3 hours and no update from Vapi team
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legshampoo
09/04/2025, 2:56 PMis this still happening to you guys? jfk
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giodea
09/04/2025, 2:58 PMYes
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Sahil
09/04/2025, 2:59 PMg
giodea
09/04/2025, 3:20 PMThis fix for u?
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Toph
09/04/2025, 3:39 PMFixed for me, I also had to update the tool as well.
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Sarmad Sultan
09/04/2025, 7:22 PMwhat did you have to update in the tool?
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Toph
09/05/2025, 7:07 AM@Sarmad Sultan Remove the tool success message.
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Sarmad Sultan
09/06/2025, 8:24 AMthanks! got it
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