i have all of the appropriate tools set up, my caller doesn't seem, to be able to read it, just says my client is always unavailable.

Thanks for sharing your setup. To help pinpoint the issue, could you confirm if the

calendarId

used in your GoHighLevel "Check Availability" tool matches the actual calendar you want to book on? Sometimes, an incorrect or missing

calendarId

can cause the system to always show as unavailable. Let me know, and I can guide you further! Source: - [GoHighLevel Tool Setup & Best Practices](https://docs.vapi.ai/tools/go-high-level)

the calendar ID matches

Hi dfuna, If you're experiencing issues with booking appointments through the GoHighLevel integration, please ensure all necessary tools are properly configured. Here are some steps to verify: 1. **Confirm GoHighLevel Account Connection**: Make sure your GoHighLevel account is connected in the Vapi Dashboard. Navigate to Providers Keys > Tools Provider > GoHighLevel. 2. **Check Tool Configuration**: Ensure that all required GoHighLevel tools (Get Contact, Create Contact, Check Availability, Create Event) are created and correctly configured. You will need the correct

calendarId

for availability checks and event creation. 3. **Ensure Tools are Added to the Assistant**: Go to Dashboard > Assistants, and ensure your assistant has the proper GoHighLevel tools added under the Tools tab. 4. **Review System Prompt Setup**: Confirm that your assistant’s system prompt includes precise instructions on using these tools in sequence for booking appointments, as outlined in the setup guide. 5. **Error Handling**: Implement error handling in case the tools do not operate as expected, possibly including retries or fallback messages. For a detailed setup guide, you can refer to the [GoHighLevel Integration](https://docs.vapi.ai/tools/go-high-level) documentation. If the issue persists, reviewing call logs for specific

endedReason

codes might help diagnose the cause if related to call handling. For help with specific error codes during calls, you can review the [Call End Reasons](https://docs.vapi.ai/calls/call-ended-reason) documentation. If this doesn’t resolve the issue, please let us know and we’ll be happy to step in and assist further.

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In my situation, it is saying that it's facing a technical issue and can't book a meeting online, and someone will call them later to book an appointment

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.