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Impossible to use ai agent
# support
s
I’m having an issue with all my assistants in Vapi - I keep getting the error: call id 3b5e9b82-4fda-46cc-ac2e-e738dd0ce6ef
v
Hi I am vapi ai expert I can help you
s
Hi !!
have an issue with all my agent, when i try to talk with one of them, i have an issue
red window is opening at the bottom with : Error Key doesn't allow assistantId '3b5e9b82-4fda-46cc-ac2e-e738dd0ce6ef'.
same issue with each agent
Are you there, please help us !!!! 😆
v
okay, i am in. so please share screenshot with issue
s
i can change different parameters and publish, no pb with that but everytime i tried to talk with our agents, we have this issue
d
Go into Vapi Api Key and Make a new Public key and add all assistants This will work 100%.
s
Its working !!!
Thank you very very much !!!
c
We’d like to check in to see if you need any further assistance. We’re sorry for the inconvenience and are more than happy to help if there’s anything else you need.
d
No Problem Scintia
s
Hey how are you ?
Still same problem today, every i create a new agent, i have the same issue
d
Evertime you create a new agent , you have to do this .
s
yeah, i have to create a new public api keys for
everytime i create an agent
i noticed thath didnt introduce myself, We’re Scintia, an AI startup based in Lyon (France) We build intelligent voice agents to handle calls (reservations, transfers, outbound sales, support). And honestly, Vapi is at the core of our project, it’s what allows us to deliver fluid, natural, low-latency conversations. We want to push Vapi to the max, because without it, our vision wouldn’t be possible.
d
Great to connect — I’m an AI Engineer based in the US, currently working with Vapi to build advanced voice agents. My work also spans: Computer Vision ,Chatbots & LLMs ,Robotics & Edge Devices Excited to see how far you can push Vapi — it’s an incredible foundation
s
That’s great to hear 🙌 One of our key challenges is that everything must work 100% in French (STT, TTS, latency, natural tone). It’s not always easy to get the same level of accuracy and fluidity as in English. On top of that, we need to ensure scalability, smooth human transfer, and instant call handling for multiple clients. Would love to exchange on best practices, your experience could really help us push Vapi further
d
Absolutely, I’d love that too — exchanging best practices and experiences around Vapi would be really valuable.
Scintia Did you get any french voice that looks natural not robotic?
s
Yes, voice quality is important too, we’ve tested providers like Cartesia, ElevenLabs, etc., and some French voices are actually pretty good. But honestly, our biggest challenge is latency and crafting the most efficient prompt in French. Even with a nice voice, if there’s delay or the prompt isn’t well optimized, the conversation doesn’t feel natural anymore.
d
You are completely true. On phone call their latency is too high.
s
we cannot use Vapi Number because its not available in france, only in US
d
Yes, you’re absolutely right, and that’s a really great idea you have
c
Please continue this discussion in another channel or in DMs, since this is specifically meant for support from the VAPI team. If you would like assistance from us, please let us know.
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