Silence Related Help
# support
a
Hey Everyone ! I have a AI voice agent and the issue is when the user stays silent the calls gets disconnected after 30 seconds due to silence timeout, but I need a fix that before timeout the agent should ask again one more time that "Hey if you are still there". I have tried it adding in prompt but didnt fixed the issue. Any help will be appreciated
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
a
Hey @User Any update for me?
c
You can use the API to update your assistant with this configuration:
Copy code
curl -X PATCH https://api.vapi.ai/assistant/{ASSISTANT_ID} \
  -H "Authorization: Bearer YOUR_VAPI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "idleMessages": [
      "Are you still there?"
    ],
    "idleTimeoutSeconds": 25,
    "silenceTimeoutSeconds": 60
  }'
a
Thanks
c
Glad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.
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